Delivery & Shipping Policy – Modern Garden Goods
Thank you for choosing Modern Garden Goods. We are committed to delivering your carefully selected garden art safely and efficiently. This policy explains how we handle the delivery of items purchased on our website, moderngardengoods.com. Please read it carefully before placing your order.
Order Processing
Once you place an order on moderngardengoods.com, our team begins preparing your items with care. Each statue or sculpture is inspected for quality, then carefully packed to prevent damage during transit. We process orders on business days. You will receive a confirmation email as soon as your order has been accepted and another notification when your order is ready to leave our facility.
Delivery Methods
We offer several delivery options depending on the size, weight, and fragility of the items in your order.
- Standard Delivery – Suitable for most smaller statues and lightweight sculptures. This service is reliable and cost-effective.
- Large or Fragile Item Delivery – For oversized pieces, heavy stone-effect statues, or delicate designs, we use a specialist courier trained in handling garden art. This service includes additional padding and protective packaging.
- White Glove Delivery – For very large or high-value items, we can arrange a premium service where the item is brought inside your garden or preferred location. This service is available only for certain postcodes.
Please note that not all delivery methods may be available for every product. The available options will be shown at checkout on moderngardengoods.com.
Shipping Destinations
At this time, Modern Garden Goods ships to addresses within the United Kingdom, including mainland England, Scotland, Wales, and Northern Ireland. We do not currently ship to international addresses, offshore islands, or the Channel Islands. This is to ensure that your sculpture arrives safely and without excessive handling.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number and a link to the courier’s website. You can use this information to monitor the progress of your delivery. We recommend checking the tracking link regularly, as some deliveries may require a signature.
Delivery Attempts and Missed Deliveries
Our couriers will typically make up to two attempts to deliver your parcel. If no one is available to accept the delivery, the courier may leave a card with instructions on how to rearrange delivery or collect your item from a local depot. If the parcel is returned to us due to repeated failed delivery attempts, we will contact you through the details provided on moderngardengoods.com.
Damaged or Incorrect Items
Although we take great care in packing every order, damage can occasionally occur during transit. If your statue or sculpture arrives damaged or if you receive an incorrect item, please notify us immediately through the contact form on our website. We will ask you to provide photographs of the damage and the packaging. We will then work with you to arrange a replacement or a resolution as quickly as possible.
Changes to Your Delivery Address
If you need to change the delivery address after placing an order, please contact us as soon as possible through moderngardengoods.com. We will do our best to update the details, but once the order has been dispatched, we may not be able to make changes.
Business Days and Holidays
Our delivery partners operate on standard business days, Monday through Friday, excluding public holidays in the United Kingdom. Please keep this in mind when estimating when your order will arrive.
Questions About Delivery
If you have any questions about this policy or your specific delivery, please visit our website moderngardengoods.com and use the contact form. We will reply as soon as possible.